PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE
1. Format of the Contract
These terms and conditions of sale
apply to all goods supplied by RepairMyTV.co.uk (CESN). The website is governed
by the following terms and conditions; they do not affect your statutory
rights.
Any order placed by you for goods advertised on our website is an offer by you
to purchase the goods selected in your order. No contract exists between you
and us for the sale of any goods until we have received your order and accepted
it (which we may do at our discretion). We will send you an order
acknowledgement shortly after you place your order, notifying you that we have
received your order. This acknowledgement is not notification that we have
accepted your order.
The contract is formed when we despatch your order, you are notified via email
of despatch of your order.
The contract is subject to your right of cancellation.
We reserve the right to refuse despatch of your order in the following
circumstances:
– You have not paid, or the total amount of the order has not cleared.
– We have insufficient stock to deliver the products you have ordered, this
includes that caused by stock errors.
– One or more of the products you ordered was listed at an incorrect price due
to a typographical error.
– If unforeseen circumstances have prevented us from physically locating your
item after 7 working days.
If we do cancel your order you will be notified via e-mail or telephone and you
will receive a full refund promptly, in any event this will not exceed 30
working days.
CESN may change these terms of sale without notice to you in relation to future
sales.
2. Description and price of the goods
We have taken care to describe and
show items as accurately as possible. Despite this, slight variations in items
may occur. We provide you with product information on our website. If there is
anything which you do not understand, or if you wish to obtain further information,
please contact our Customer Services team using our contact us page.
Every effort is made to ensure that prices shown on our website are accurate at
the time of placing your order. If, by mistake, we have under-priced an item we
will contact you and offer you the following three options: 1 – placing a new order
at the correct price for those goods; 2 – cancelling the whole of your order;
or 3 – Cancelling your order for the mis-priced goods and reconfirm your order
for the correctly priced goods.
If you do not choose one of the 3 available options within 14 days, your order
will be cancelled or the under-priced item will be removed from your order. If
any payment has been made by you, you will be credited back to your original
payment method.
If within 14 days of accepting your order we discover that all of the goods are
unavailable, we will contact you and advise that we may cancel your order and
refund or re-credit you within 7 working days. The refund will be credited back
to your original payment method.
If within 7 days of accepting your order we discover that some but not all of
the goods are unavailable, we will contact you and offer you the option of
cancelling the whole order or amending your order to a substitute alternative.
If you do not choose a substitute alternative within 14 days, the unavailable
item will be removed from your order and we will deliver the available goods.
If any payment has been made by you, you will be credited back to your original
payment method.
The price of an item does not include the delivery charge, which will depend on
the delivery method you choose.
All our products are used (reclaimed) unless stated otherwise.
3. Payment
Payment can be made by any of the
options advertised on our website. Payment shall be due before delivery. If
payment fails your order will be cancelled.
Please be aware that if you are using PayPal as your payment method, we reserve
the right to not ship to unconfirmed addresses.
There will be no delivery until clear funds have been received.
4. Delivery
Delivery will be made to the address
specified when you complete your order.
Where products are shown as having a possible despatch delay associated with
that item, any postage time estimates are based on when the item is ready for
despatch from our warehouse. Any indicated cut off times on the website for
same day despatch do not apply for these items.
Orders placed before the specified cut off time will be processed and delivered
as per your request, providing further security checks are not required and all
goods are available.
If delivery cannot be made to your address for reasons under CESN security
policies you will be informed as soon as possible.
If you refuse the delivery of your order for reasons under the Distance Selling
regulations or you fail to take delivery because you have cancelled your
contract under the Distance Selling Regulations, RepairMyTV.co.uk (CESN) will
refund or re-credit you within 14 days for any sum that has been paid by you or
debited from your credit card for the goods. By exercising you right to cancel
you are required to return the goods to us.
We make every effort to deliver the goods as soon as possible after your order
has been accepted. However, RepairMyTV.co.uk (CESN) will not be liable for any
loss or damage suffered by you through reasonable or unavoidable delay in
delivery. In this event, RepairMyTV.co.uk (CESN) will inform you of any delay
as soon as possible.
Upon receipt of your order you will be asked to sign for the goods received. If
the package does not appear to be in good condition then please refuse the
delivery. If you are unable to check the contents of your delivery then please
sign for the parcel as �UNCHECKED�. Failure to do so may affect any warranty
claims that you make thereafter.
Ownership of an item will not pass to you until we have delivered the item to
you (either directly, or by leaving it in a safe place or with a neighbour).
When an item is delivered the risk of damage to or loss of the item passes to
you.
5. Your right of Cancellation
For sales within the EU, you have the
right to cancel your contract with RepairMyTV.co.uk (CESN) at any time up to 14
working days after you receive the goods, in line with The Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations 2013. To cancel
your contract in this time frame you must notify us in writing, either by post
or by using our Returns system. Please note that it may not always be possible
to cancel your order before it has been despatched from our warehouse.
You have 14 days to return the item(s) to us from the point you request to
return the item(s).
Should you wish to cancel your contract after the goods have been delivered to
you, you will be responsible for returning the goods to RepairMyTV.co.uk (CESN)
at your own cost. Please follow our returns on-line procedure or Contact us.
You will be credited for the goods within 14 days of us receiving the goods
back in our possession or proof of postage being received.
Should you return an item you have installed, we will charge you a fee based on
diminished value, this is £6.60 per item.
Certain products we sell are not allowed to be returned, this can be due to a
variety of reasons. Any products where order cancellation or returns are not
allowed this is clearly shown on the product page.
Items ordered from the Manufacture on your behalf are classed as Trade or
Business orders and are not allowed to be returned or cancelled.
6. Refund Policy
If you are eligible for a refund, we
will refund you back to the payment method you used when you originally paid
for your order. Please note: It is your responsibility to notify us of any
changes to your card details i.e. you no longer have that account.
7. Warranty
All used items supplied by RepairMyTV.co.uk
(CESN) have a 60 days warranty period from the date the goods
were delivered. This warranty does not affect your statutory rights as a
consumer. If goods develop a defect during the 60 days warranty period, you
should follow the Returns procedure.
Our aim is that the part will arrive in full working order, if for any reason
the part is Dead on Arrival or has a fault that we missed, we will guarantee to
replace the board or refund in full if a replacement can’t be found. Beyond
this initial guarantee, we can’t make any further guarantee whatsoever due to
the complexity of some devices used within televisions. If the diagnosis of the
fault is incorrect, fitting a part may result in that part being instantly
destroyed or failing within days by what caused the original board to fail.
Please note that the warranty does not apply to damaged or faulty items sold
for spares or repairs. The warranty also does not cover you for any defects in
the goods arising from fair wear and tear, wilful damage, accident, negligence
by you or any third party, poor installation, use otherwise than in accordance
with its intended use, failure to follow the manufacturer’s or supplier’s
instructions, or any alteration or repair carried out without CESN’s prior
written approval.
8. Returns
Please note all relevant information
pertinent to returning an item that is required to be presented to you in
accordance with UK Law is printed on the bottom of the packing slip which is
included in the box with your order.
Please note, for products that say Returns are NOT allowed, the item is sold as
seen, this could mean the item is sold as faulty, or sold with a known fault,
in either case no returns are allowed for any reason.
Please note, for products that say Unwanted Returns are NOT allowed, this is
due to the product being repaired at point of purchase making this a custom
item.
Certain products we sell are not allowed to be returned, this can be due to a
variety of reasons. Any products where order cancellation or returns are not
allowed this is clearly shown on the product page.
Items ordered from the Manufacture on your behalf are classed as Trade or
Business orders and are not allowed to be returned or cancelled.
Notification of your intent to return an unwanted item to us must be made via e-mail,
order note or support ticket within 14 days of your receipt of the item.
The buyer must pay for all associated return postage costs.
The buyer must take reasonable care of the item while it is in their
possession, failure to do so can result in no refund being offered.
You are entitled to test the item and install it, however, installing the item
into a TV configuration that the board was not intended for will void your
entitlement to a return.
Under our 60 day standard faulty warranty you have 60 days from receipt of the
item to notify us of a fault, you then have a maximum of 7 days for UK claims to
return an item that develops a fault. If the item is not returned within the
period, your claim is void and you are unable to claim again.
If the goods you have returned are found to be fully working by our trained
technicians the goods will be held on site securely for a period of 28 days,
should you want the item back you will need to pay for all postage costs to
have the item returned to you.
Where applicable under UK Law, all returns must adhere to our returns policy
and instructions.
If you receive goods that are faulty or damaged on arrival you must notify us
within 14 working days of receipt of the item.
In the unlikely event of you receiving goods that do not work upon arrival with
you, you must notify us within 14 working days of receipt of the item.
In the unlikely event of you receiving a damaged product you should notify us
within 14 working days of receipt of the item.
If, by mistake we supply you with the incorrect item you must notify us within
14 working days of receipt of the item.
If you wish to return and unwanted product in line with The Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations 2013 you must
notify us in within 14 working days of receipt of the item.
If, by mistake we supply you with extra items you must notify us immediately.
If you do not adhere to this procedure and are found to be in possession of
goods that you have not paid for, you will be charged for the goods.
Return requests submitted 14 days after receipt of the item are outside of the
remit of The Consumer Contracts (Information, Cancellation and Additional
Charges) Regulations 2013 and therefore the acceptance of your return request
is wholly at our discretion. Any returns accepted outside of The Consumer
Contracts (Information, Cancellation and Additional Charges) Regulations 2013
may be subject to a restocking/processing charge of £6.60 (inc VAT) per item
returned.
When returning items that fall under The Consumer Contracts (Information,
Cancellation and Additional Charges) Regulations 2013, we request that you take
reasonable care of the item while it is in your possession. In this case we
suggest that you use our original postage boxes as we deem those to be adequate
protection for the item.
Where returning items outside the remit of The Consumer Contracts (Information,
Cancellation and Additional Charges) Regulations 2013, we insist on items being
sent in accordance with our returns policy, the part must arrive back to us in
the condition it was sent in. Failure to adhere to these guidelines may see
your return refused and no monies returned. If you ignore our stipulation that
all returns must be sent using a signature on delivery service and choose to
return the item without insurance and tracking and the part is lost in the post
or damaged in transit, we will not refund the cost of the item or your postage.
For returns that fall outside of the remit of The Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations 2013, non-faulty
refunds will be at our discretion and offered as store credit and any postage
refund is at our discretion.
Please note in all cases of returning goods to us, you must pay to return the
item to us.
You must fill out our returns form, this is your formal notification to return
an item and must be done. If you fail to do this you risk seriously delaying
the returns procedure or even resulting in your return not being processed.
For your peace of mind, please return your package using a signed for service,
we can’t be held liable for returns where the product has not been returned to
us.
Where you are liable for outbound postage refund, you will only be refunded for
our standard shipping option which is our tracked 48 service at £5.00, should
you select premium shipping, you will only be refunded for the standard
shipping option.
Where we are liable to refund postage costs we will, however we will only refund
a fair and true cost of returning the item, please do not use a courier as all
domestic returns can be returned for less than £5 and as such this is our limit
when returning postage costs. Return postage costs over £5 will not be paid,
the maximum you will receive is £5.
9. Images
While we do endeavour to ensure the
correct image is displayed at all times, please remember that product images
are for illustrative purposes only and may differ from the actual product. All
our images are copyrighted.
10. Governing Law and Jurisdiction
These terms of sale and the supply of
the goods will be subject to English law and the English courts will have
jurisdiction in respect of any dispute arising from the contract.
11. Fitting Supplied Parts
We recommend that if you are not a
qualified Plasma or LCD/LED television engineer, you seek the services of
someone registered as such in your local area.
12. Alternative
We reserve the right in the event of
a part not being available, to substitute a known compatible item such that
function is not impaired.
13. The Parts We Supply
All items sold on our website are
used we may also call them reclaimed. All our used parts are passed through a rigorous
testing procedure to ensure the best quality spare parts are sold.
14. Testing Spare Parts
Our used parts are mostly sourced
from a TV with damaged screens, So when being reclaimed the picture of the TV
is visible confirming that the boards are working but then are also tested
before safe storage. Some other parts are sourced from a TV where one board
within the TV has failed but all other boards are known to be working, i.e. a
PSU has failed or an inverter transformer has failed. Due to the boards not
being originally packaged as spare parts and have already been fitted, it is
illegal to sell these products as new. Although not new, many of the parts we
supply have had little use.
15. Advice Given via E-Mail or any other means
Please note that all the advice we
give via E-Mail or on our Forum is based on our best guess. While we recognise
that we are qualified to give a diagnosis it would be impossible to give a 100%
certain diagnosis without physically testing your TV. Our advice is often given
based on known faults and patterns of faults for certain sets or based on what
information you can give us. We would then suggest what part we would suspect
to be faulty, however, we can’t guarantee that this would solve the problem or
indeed be the only problem within your TV set. If we recommend a part and it
doesn’t fix the fault you are entitled to return the item for a full refund.
16. Price Beater
Please note we can only beat their
price if;
– We can view the product on their website
– The item is in stock with that company at time of purchase
– The other company must offer similar shipping times to us, we offer next day
delivery to the UK
Please note that even if the above conditions are met, it is at our sole
discretion as to whether we match their price.
Ebay sellers are included in our price beater service, however we will need to
look at these on a case by case basis
18. Part Recognition
We take great pride in our online
shop. We are the only website to list their parts by the set they are for. We
designed it this way to make it easier to find the part you are looking for,
while you can search for the part number you need using our search box,
sometimes the part number may be missing and by listing the parts by the set
they are from you can quickly do a visual comparison of your part to others
available for your TV. However, please remember that parts are often common
through many different TV sets and if it is possible, it is important to search
for all part numbers using our search to see if the part is listed in another
model of TV. The shop can return information specific to your particular TV
together with manufacturer’s part numbers, board numbers and photographs to
help you identify the correct part. Should you still have problems, please use
our Contact Us form which may be found on the Contact Us page and
also there is a link on all pages. It is your responsibility to be sure the
part you purchase is correct as we can’t refund your postage costs if you order
the wrong part.
19. Ordering and Payment
Our web site is fully e-commerce
enabled, allowing you to place an order on-line and pay using your credit/debit
card through our payment gateway partner PayPal. You do not need a PayPal
account to use our web site. PayPal is capable of processing many different
types of card. You may also use the PayPal cheque payment system but please be
aware that parts will not be despatched until the cheque payment is cleared by
PayPal, which can take up to 7 days. Credit/debit card payments are instant.
Please Note: We do not store any credit or debit card details on our web site.
Your payment transaction is processed by PayPal.
20. Postage and Packing
Postage and packing is charged on the
total weight of your order. The website will calculate the charge automatically
and it will be shown in your Shopping Basket, this price is final and non-negotiable.
Please note that the postage price includes all costs associated with
despatching your order, this includes the cost of employing someone to pick,
pack, wrap and despatch the order.
Orders placed before 5pm are picked from the warehouse the same day, and we aim
to despatch the order the same day, however during busy periods your order may
not be sent until the next working day. Please note we make every effort to
despatch your order in good time. We only despatch on weekdays.
23. Liability
The advice given to you is advice, unfortunately it is not gospel. Our
advice cannot be guaranteed as we are unable to physically examine your
television. If you take on DIY repair of your television, we are to assume that
you are asserting that you are competent at doing so and are aware of any
potential damage you could cause to your set by not installing parts
incorrectly.
Our staff are very experienced in their field however all advice is based on
common fault patterns through knowledge of years of experience by technical
staff, they cannot guarantee this advice will be correct, only physical
examination of your television can give rise to fully confident diagnostics and
consequent repair.
For this reason, the advice given to any customer by any of our staff by any
form of communication is to be used in conjunction with common-sense and your
own technical ability.
If you are not experienced or competent in DIY TV repair then we highly suggest
that the television in question is taken to a qualified repair technician.
RepairMyTV.co.uk (CESN)is therefore not liable for any consequent damage or
loss for installation of parts with or without our advice.
If you refuse to take your TV to a technician in the first instance and then
ask our advice, we assume that you are knowledgeable enough to fix your own
television, we cannot instil years of experience in one phone call to a
customer I’m afraid nor does any of our advice replace good old fashioned
common sense.
IMPORTANT: Diagnosis and repair of televisions is not without its risks.
Before working with electricity and televisions always read and follow any
relevant manuals and safety instructions.
When working with electricity always turn off the mains.
Plasma televisions and parts especially carry high residual voltages even when
they are unplugged: be sure to handle all parts appropriately and with great
care, if you are unsure how to do this you should always consult an appropriate
professional.